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FAQ
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Where are you located/Do you have a Physical Store?YES!!! we are located at Jan Noorduynweg 24-1, Willemstad, Curaçao, all our stamps/cutters and custom stencils are "made to order" right here on the island. We also have a wide assortment of baking tools.
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How long till my order is ready?Baking tool products are ready for pick up 1 day AFTER FULL PAYMENT is received (Same day pick up is possible if you provide us proof of payment online) ***If your order contains stamp cutters please note that same day or next day pick up is NOT possible. For Stamp/Cutters standard production starts AFTER FULL PAYMENT IS RECIEVED. production time is 1 - 2 business days (1 - 3 stamp/cutters) , 4 to 6 cutters 3 - 5 business days, 7 to 10 cutters ready in 5 - 7 business days. You will be contacted (either via WhatsApp or email ) when your order is ready for pickup. 10 + cutters, bulk and wholesale order timelines will be provided upon request
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How do I get my order?Client Pick up, we will forward the location for pickup to you once your order is confirmed….. Pick up time is always between 6 p.m. - 6:30 p.m (for any other time, please contact me in advance to confirm)
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What are the stamp/cutters made from?All our Cookie cutters are made from PLA which is a biodegradable plastic derived from renewable resources including cornstarch, sugar cane, tapioca roots or even potato starch . Hand wash only in lukewarm soapy water. They are NOT dishwasher safe. Keep away from direct sunlight, open flames and other sources of heat.
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Do you make Silicone molds?sorry NO we do not make custom silicone molds
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Do you keep shapes in stock?NO...All our cutters are “made to order” (this way we are flexible enough to have ALL shapes and sizes available at any time). Occasionally we may have some shapes available in store based on the season.
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Do you offer wholesale pricingYES!! We offer wholesale pricing on cutters/stamps and custom stencils for resale or workshops. Contact us at admin@koekiesplus.com to discuss and place your order.
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Do you Ship Stamp/Cutters outside of Curacao?YES.... Currently we ship to Aruba and Bonaire, we are working on offering a reasonable solution for Global shipping.
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